Care and Maintenance
Redfox & Wilcox products require some ongoing care and maintenance to keep them looking good and ensure longevity. The amount of
maintenance will vary according to your personal requirements and the environment in which the products are placed. Outdoor furniture
requires a little more attention and regular maintenance. If products are exposed to sea air we recommend regular and frequent cleaning. For
more details, please refer below to the materials and finishes relevant to your product.
Our furniture comes with a structural warranty for 2 years from the date of purchase against any defects in workmanship, and must be cared
for in accordance with the care instructions supplied.
Redfox & Wilcox will not accept responsibility in any way for damage caused by misuse, abuse, or accident and such damage shall be construed
as a breach of the warranty contract. This warranty does not apply to normal wear and tear. Redfox & Wilcox is not liable for fading or natural
aging of the timber, non-structural defects in the timber, naturally occurring timber features. General wear and tear or natural fading of the
materials used. Corrosion originating from scratches or abrasions that result from general wear and tear and which cannot be removed via
standard cleaning and maintenance processes.
Indoor Timber – Australian Hardwood (Tasmanian Oak , Victorian Ash, Messmate):
Tasmanian oak, Messmate (or Australian oak) refers to the hardwood produced by three trees: Eucalyptus Regnans, Eucalyptus Obliqua or
Eucalyptus Delegatensis, when it is sourced from the Australian state of Tasmania. When sourced from Victoria, the wood is called Victorian
Ash. We select our timber carefully to address warping and splinters - but it is a natural product and may be prone to unforeseen changes. We
recommend spills are cleaned immediately and use coasters when possible. All timber furniture is finished with Osmo, Semi Matt Oil. Osmo oils
are based on natural oils and waxes, which penetrate deeply into the surface to enhance and maintain beauty and elasticity. It is as durable as
polyurethane, and far easier to repair when scratched or worn down. Once fully cured, will not crack, flake, peel, blister or water mark and is
stain resistant against liquids such as tea, wine, water. To clean use a mild detergent, avoid strong detergents and where possible avoid timber
being exposed to extended periods of direct sunlight or positioning in direct line of ac unit airflow. Maintain finish with bees wax.
Outdoor Timber – Australian Hardwood (Blackbutt):
Blackbutt (or Eucalyptus Pilularis) is a common and dominant tree of the family Myrtaceae native to South Eastern Australia. Our Blackbutt is
finished using Deck-Doc Outdoor Furniture Oil. Being a natural material, timber may change colour, or even crack due to humidity levels and
sudden changes in temperature. Left outdoors, timber undergoes a natural process of oxidation that affects its colour, which turns a silver-grey
shade. Redfox & Wilcox timber furniture is pre-oiled and needs to be maintained. The hotter the climate and the greater the exposure to the
sun, the more frequently the timber will need to be oiled. We recommend a quarterly application in a harsh climate or commercial
environment or if you wish to maintain the original timber colour. To restore the original appearance of timber, lightly sand all over and apply
the recommended finish per manufacturers instructions. Timber may be scrubbed with warm soapy water and soft bristle brush. Pressure
washing, steel wool/wire brushes and strong detergents are not recommended.
Tannin is a naturally occurring substance in timber and will leach the first few times it is exposed to water. It will stain timber decking and paved
areas that are light in colour. Objects left on the timber surface will also draw tannin out, creating surface marks. Cleaning and removal of these
stains is a simple and easy process using soap solution or a deck/paving cleaner. Tannin staining is not covered by the Redfox & Wilcox
Wash with warm soapy water and mild detergent using a soft cloth, (outdoor use wash regularly). For commercial, industrial or marine
environments we would recommend monthly maintenance. Always rinse well with water, to remove any remaining detergent. Avoid abrasive
cleansers, steel brushes/wools and cleaners containing chlorine. Avoid scratching the surface by dry dusting. Do not allow dirt or bird droppings
to accumulate, dry out and harden. Never use strong solvents to clean powder-coated surfaces. Touch-up paint may be requested and can be
used to repair minor nicks and scratches.
Redfox and Wilcox glass top tables use toughened glass, suitable for furniture applications as per the Australian Standard 4669. Although the
product is much more durable than normal glass, it is not unbreakable. Toughened glass should receive the same care as normal glass. Careless
handling or use sometimes produces damage, which may not be immediately visible to the naked eye. Avoid dropping objects on the glass,
which may weaken it. Tables should not be dragged at any time to avoid damage to glass. We do not guarantee glass against scratching and
Marble (see extended care) & Terrazzo:
Redfox & Wilcox use sealed, polished and honed Cararra, Calacatta and Black Marquina marbles. All marble and terrazzo is sealed suitable for
furniture applications as per the Australian Standard 4669. All products are natural stone and the vein and colour intensity may vary in each
individual piece. Clean marble with warm soapy water, or a wet cloth. Do not leave any liquid on the stone for extended periods, as this will
penetrate the stone and may leave a stain. We do not guarantee stone against scratching and chipping.
Care and Maintenance
Marble (extended care):
Marble is a 100% natural product and therefore variations exist in grain size, structure, veining, shade, toning and colour.
It is not abnormal for some marbles to have an open or pitted surface. This is not the case for all stones, but it is a natural characteristic of
most. It does not mean that the marble is flawed or is of a low grade, nor is it a defect of the polishing process. Re-polishing will do nothing to
diminish these characteristics, as they are part of the make up of the stone.
Marbles in particular may have ‘open veins, again this is a characteristic of the stone.
Avoid putting hot items such as a coffee cups or similar items directly on top of the marble surface. This can cause the stone to crack.
Marble is porous; it easily stains and is etched by acids. Avoid setting beverage glasses directly on marble as they leave rings. Fruit juice,
carbonated beverages or other acids will etch (remove shiny surface) if allowed to remain on marble. Wipe up acid spills immediately, and wipe
surface with wet cloth. If surfaced is etched, polishing may be required. Keep metal objects that will rust away from stone surface.
All of our marble is treated with a protective sealer applied, Lithofin - Stain Stop by our stone supply. This is the best way to prevent staining;
the sealer fills in the pores and repels spills on the surface, allowing you time to completely wipe it away. We also recommend that you use a
product such as Lithofin – MN Easy Clean for every day use to removes marks while reinforcing the original protective seal to help prevent
DO clean up spills immediately to minimize damage to your stone.
DO use a pH-neutral cleaner to remove marks.
DO use trivets or mats under hot cups and dishware.
DO use place mats under china, ceramics, silver and other objects that can scratch the stone's surface.
DO use coasters under glasses, especially if they contain alcohol or citrus juices.
DO use a tray for toiletry products to protect the surface from the damaging chemicals contained in them.
DON'T wait to clean up spills on stone.
DON'T use cleaners that contain acid such as vinegar, bleach, ammonia or other general-purpose cleaners.
DON'T use abrasive cleaners such as dry cleansers or soft cleansers.
DON'T use alkaline cleaners not specifically formulated for stone.
DON'T use scouring powders and abrasives because they will scratch the surface.